Answered By: Alice Creason
Last Updated: Aug 16, 2016     Views: 37

Sometimes when you try to access OVID you may see a screen with a message that says, "Encrypted URL Timeout" and a box asking you to enter an OVID username and password. See below for an example:

OVID login screen

If you encounter this problem, please try the following:

1. Can you access other library databases?

If this problem is only affecting OVID, then continue with the suggestions below.

2. Can you access other websites (e.g. Google)?

If there is no problem with your web access, please continue to the next suggestion.

3. Clear your browser cookies and cache (browser history).

After you have cleared the cookies and browser history, try to connect to OVID again. If you are unsure how to clear your browser cache or cookies, please call the Help Desk at 815-836-5950.

4. Try another web browser.

Firefox and Google Chrome are usually the most reliable, but some databases may have specific browser requirements.

If none of these solve the issue, please contact the Lewis University Library to report the problem. We are available via phone, email, chat and text during all hours the library is open.

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Call the Research Desk at 815-836-5306 to talk to a librarian during most open hours of the Library.

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Text 815-496-6184 to get live help on your mobile phone during most open hours of the Library.

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Email your questions to reflib@lewisu.edu.